VetRings is a new fine jewelry site founded and operated by long time professionals in the diamond, jewelry and watch businesses. We hope to answer your questions with this FAQ, but if you have any immediate questions, please call us (ET 0900 – 1800) to speak with a live human being: 410-736-9222. Or, email our customer service team, and we will reply within 2 business days, usually faster.
We want to keep it simple for our customers. If you are not happy, we are not happy!
Within 30 Days of Purchase
Refunds: You have the right to return your merchandise for a FULL refund up to 30 days from point of purchase. Please do not wear the item if you are considering a return within 30 days. On receipt and inspection for wear, we'll credit back your payment, less shipping costs.
After 30 Days of Purchase
Refund: You have the right to return your merchandise at any time if you are no longer satisfied with your purchase, or if things simply do not work out. On receipt, VetRings will inspect the ring for any conditioning and refurbishing costs, and will deduct any refinishing cost to make the item resalable again.
Need to start the return and refund process? Please contact customer service for a Return Merchandise Authorization (RMA) number.
PLEASE DO NOT SEND YOUR ITEM BACK WITHOUT FIRST OBTAINING AN RMA WITH OUR CUSTOMER SUPPORT TEAM!
Jewelry Warranty Your item is warranted against defect when purchased and received to your shipping address. If you feel your item is damaged in any way, or not to your satisfaction, please call us within 3 business days of receipt to arrange for return and refund to your payment account. After 30 days, we'll keep it simple. If you run over the jewelry with a tank, take it on the PT Course, take it on your next mission, wear while performing KP, or anything else, we'll warrant the item, minus any reconditioning fee. Usually, reconditioning will cost about $150 - $200 (polishing, resetting stones, shank repair), but it does depend on the ring setting and diamonds.